20x Privacy Policy — Protecting Our Users' Information
Your privacy is a priority at 20x. This policy clearly explains how we collect, use, store, and protect your personal information as a user of our platform in Malaysia.
Last updated: 2026. This policy applies to all users of the 20x platform.
Information We Collect
To provide a secure and fully functional service, 20x collects certain categories of information from users. This information is only collected when necessary and with your consent.
Account Information
During registration, we collect your full name, email address, phone number, and date of birth. This information is used for identity verification, account communications, and meeting legal compliance requirements.
Device & Browser Information
We automatically record technical information such as device type, operating system, browser type, IP address, and screen resolution. This helps us optimise the platform experience across different devices, including the smartphones used by the majority of users in Malaysia.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM), we may retain transaction information such as your bank name, masked account number (last 4 digits only), and transaction records. We do not directly store your credit card details or banking passwords.
Usage Data
We log activity within the platform, including matches or games viewed, session duration, and navigation actions. This data is used in aggregate to improve the user experience.
Related Policy Links
How Your Information Is Used
Identity information is used to verify that you are the legitimate account owner, prevent the creation of multiple accounts, and protect your account from unauthorised access. 20x takes account security seriously and applies robust protective measures for every user.
Payment information is used solely to process deposits and withdrawals in Malaysian Ringgit (RM). All transactions are conducted through secure payment channels that comply with established financial industry standards.
Aggregated, anonymised usage data helps us understand how users interact with the platform — enabling us to make better decisions about interface design and new features that are relevant to users in Malaysia.
Your email address and phone number are used to send important account notifications such as deposit confirmations, security alerts, and policy updates. We do not send promotional communications without your consent.
Cookies & Tracking Technologies
The 20x platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device when you visit our platform.
We use three main types of cookies. First, session cookies required for core platform functionality, such as keeping you logged in during an active session — these are deleted when you close your browser. Second, preference cookies which stores your preferred language and layout settings to speed up navigation on future visits. Third, analytics cookies which collects anonymised usage data to understand overall navigation patterns.
You can manage or disable cookies through your browser settings. However, disabling session cookies may affect login functionality and core platform features. We recommend keeping session cookies enabled for a smooth user experience.
Data Storage, Security & Sharing
How We Protect Your Data
20x applies industry-standard SSL encryption to all data transmitted between your browser and our servers. Passwords are stored in hashed form and cannot be decrypted. Our servers are protected by firewalls and intrusion detection systems that are continuously monitored.
Access to user data within our organisation is restricted to staff who require it to carry out their duties. All personnel with access to sensitive data are bound by strict confidentiality agreements.
Third-Party Sharing
20x does not sell, rent, or share users' personal information with third parties for marketing or commercial purposes without your consent. We only share data in the following limited circumstances:
- Verified payment service providers authorised to process transactions in RM
- Legal authorities where required by applicable Malaysian law
- Technical service providers bound by strict confidentiality agreements
Your Rights as a User
You have the right to request a copy of the personal information we hold about you. Requests can be submitted through 20x customer support and will be processed within a reasonable timeframe.
If you believe the personal information we hold about you is inaccurate or outdated, you have the right to request a correction. Log in to your account and update your profile, or contact our support team for assistance.
You may request account closure and deletion of your personal data. Please note that certain data may need to be retained for a specified period to comply with applicable legal or financial audit requirements.
To exercise any of the above rights, or if you have questions about your personal data, please contact the 20x support team by email: [email protected]. You may also refer to the FAQ for further guidance.
Policy Changes & How to Contact Us
20x reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or new platform features. Users will be notified of any significant changes via in-platform notifications or their registered email.
We encourage you to review this page periodically to stay informed about how 20x protects your information. The date of the last update will always be displayed at the top of this document. Continued use of the platform after changes are published constitutes acceptance of the updated policy.
This Privacy Policy and any disputes arising from it are governed by applicable Malaysian law.
Email: [email protected]
For privacy-related enquiries, please include "Privacy Enquiry" in the subject line of your message.
Safe & Transparent — That's the 20x Promise
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